Moving to a new country means learning a whole new set of emergency contacts—and in Germany, knowing who to call and when can be the difference between a minor inconvenience and a serious crisis. Whether you're facing a burst pipe at midnight, a medical emergency, or a break-in, this guide walks you through Germany's essential emergency numbers, how the system works, and what to expect when you dial. We'll also help you understand the cultural and legal context so you can respond confidently in any urgent situation.
Germany's Main Emergency Numbers: The Big Three
Germany operates a unified emergency system that's easy to remember once you know it. Unlike some countries with different numbers for different services, Germany's approach is straightforward and consistent across the country.
- 112 — Police, fire, and ambulance (medical emergencies). This is your first call for life-threatening situations, accidents, fires, or crimes in progress.
- 110 — Police non-emergency line. Use this for theft reports, lost documents, noise complaints, or other situations that don't require an immediate response.
- 116117 — Medical on-call service and out-of-hours doctor. Call this when you need medical advice or a doctor outside normal surgery hours (evenings, weekends, public holidays) but it's not life-threatening.
When you dial 112, expect a calm, professional response—operators are trained to handle panicked callers and speak English if needed. They'll ask your location, the nature of the emergency, and the number of people involved. Stay on the line until they tell you to hang up.
Specialized Emergency Services & Utilities
Beyond the main emergency lines, Germany has specialized hotlines for specific situations. Expats often face utility emergencies—a gas leak, no water, or heating failure in winter—and knowing the right numbers prevents panic and unnecessary delays.
- Gas emergencies — Contact your local gas supplier immediately if you smell gas or suspect a leak. Numbers are listed on your gas bill and usually start with a local area code. Never use matches or electrical switches in a gas emergency.
- Water/sewage emergencies — Most cities have a water utility emergency line (usually found on your bill). For burst pipes in your apartment, call your landlord first, then a licensed plumber.
- Electricity outages or hazards — Contact your electricity provider (Stadtwerke or local supplier). For downed power lines or electrical danger, call 112.
- Heating failure in winter — In Germany, landlords are legally required to provide adequate heating (minimum 20°C). Call your landlord's emergency line immediately; they must arrange a repair within 24 hours.
As an expat, your best defense is to keep a written list of these numbers on your refrigerator and in your phone. Many rental agreements include an emergency contact card—keep it handy. If you're unsure which utility provider you have, check your recent bills or ask your landlord.
Poison, Mental Health & Non-Medical Crises
Germany provides excellent support for situations beyond traditional emergencies. If someone has ingested something toxic, swallowed medication by mistake, or is in psychological distress, specialized services exist to help.
- Poison control — Varies by region. Search "Giftnotruf [your city/state]" or call 112 for the nearest number. Operators speak English and can advise on urgency.
- Mental health crisis lines — If you or someone else is experiencing suicidal thoughts or severe psychological distress, call the Telefonseelsorge (Telephone Pastoral Counseling): 0800 111 0 111 or 0800 111 0 222. Services are free and confidential, staffed by trained counselors, many of whom speak English.
- Domestic violence hotline — Call 08000 116 016 for support, advice, and shelter information. Available 24/7, confidential.
These services are free or low-cost, culturally sensitive, and staffed by professionals trained to work with people in crisis. Don't hesitate to use them—they exist for exactly these situations.
Your Emergency Preparedness Checklist
Now that you know the key numbers, take 10 minutes to prepare yourself and your home. Being ready reduces stress and ensures a faster response when you need help.
- Write down or program into your phone: 112, 110, 116117, your landlord's number, your building's caretaker or superintendent, and your local gas/water/electricity provider's emergency lines.
- Post an emergency contact list on your refrigerator in both English and German (use Google Translate to create a simple card).
- Know your exact address—when calling 112, you'll need to give your location clearly. Have your postcode and street address memorized or written down.
- Keep your landlord's contact details and rental agreement accessible—most emergencies in rental homes require landlord involvement.
- If you live in a building with a superintendent or caretaker, exchange phone numbers on your first day. They often have master keys and can access utilities quickly.
- In winter, ensure you have emergency heating options (a safe space heater or know where to go if heating fails).
Germany's emergency services are reliable and professional. By knowing these numbers and preparing ahead, you'll have the confidence to handle unexpected situations calmly and efficiently—just like a local.